Our Promise to You

Fortivo's 100% Satisfaction Guarantee

At Fortivo, we're committed to delivering high-quality DIY home repair products. Our customers' satisfaction is our top priority. Therefore, we're proud to offer the Fortivo 100% Satisfaction Guarantee.

Our Promise to You

We stand behind the quality and value of our products. Each item in our store has been carefully tested and selected to meet the high standards of our professional and amateur DIYers.

If, for any reason, you're not completely satisfied with your purchase, please don't hesitate to contact us. We promise to:

Resolve Your Issue: We'll work with you to address any concerns you may have about the product you purchased from us.

Exchange or Replace: If your item is defective, we'll exchange it or offer a replacement, free of charge.

Full Refund: If you decide that the product is not for you, just return it to us within 30 days of your purchase for a full refund.

Here's How It Works

Contact Us: If you're not satisfied with your purchase, reach out to our customer service team. Please include your order number, a description of your issue, and any relevant photos or videos.

Our Response: We will respond within 48 hours. We'll review your claim, offer a solution, and guide you through the return process if necessary.

Refund or Replacement: Once we receive your returned item, we'll process your refund or send a replacement. This process can take up to 14 business days.

Important Details

  • Refunds will be issued to the original payment method.
  • Returned items must be in the original condition, not altered or damaged.
  • Customers are responsible for return shipping costs unless the item is defective or not as described.

At Fortivo, we want to make sure you are 100% satisfied with your purchase. We believe in the quality and value of our products, and we're always here to help with any questions or concerns.

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