Q: The color mixture did not match my repair.
A: Every repair is unique, and we know that color matching can be challenging. Please email
help@fortivoshop.com with a picture of your repair project and our repair experts will give you
personalized advice and color matching tips.
Q: I am not sure if I need to use the backing fabric.
A: The backing fabric is used for rips, cuts and holes larger than 1/4 of an inch. Surface damages, such
as peeling or scratched areas are not suitable for the backing fabric. For surface damages, apply
the repair compound directly.
Q: I made a mistake and want to start over.
A: You can use a wet sponge or cloth to wipe off the repair compound. If the compound is dry, use
rubbing alcohol or acetone with a cotton swab or cloth (apply significant pressure or use scraping
knife) to completely remove the repair compound. Alcohol can damage the finish, so please test it
on a corner first.
Q: The repair is shiny, but I need a matte finish.
A: The correct sheen is almost as important as the correct color. For a matte finish, carefully rub the
repaired area with a cotton pad and rubbing alcohol. Before applying the rubbing alcohol, please
test on an inconspicuous area and proceed carefully.
Q: Repaired area feels sticky
A: Drying time of the repair compound depends on the thickness of the layer and the relative
humidity of the environment. For best results, apply thin layers and let the repair compound fully
dry between each layer. If your repair is still sticky after 2-3 days, carefully rub the repaired area
with a cotton pad and high concentration (90+ %) rubbing alcohol. Before applying the rubbing
alcohol, please test on an inconspicuous area and proceed carefully.
